Privacy Policy

1. Introduction

At Our Laboratory, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. As a BIS-recognized, NABL-accredited and IQAS-approved testing laboratory, we adhere to the highest standards of data protection and confidentiality.

2. Information We Collect

Personal Information:

• Contact information (name, email address, phone number, company details)
• Business information necessary for testing services
• Billing and payment information
• Test sample information and related documentation

Automatically Collected Information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring websites and search terms

3. How We Use Your Information

• To provide and maintain our testing services
• To process your requests and transactions
• To communicate with you about services, updates, and promotional offers
• To improve our website and services
• To comply with legal and regulatory requirements, including those set by BIS and IQAS
• To protect our rights, property, and safety, and that of our clients and others

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• With service providers who assist in our operations (under strict confidentiality agreements)
• When required by law, regulation, or legal process
• With accreditation bodies (BIS IQAS) as required for audit and compliance purposes
• In connection with a business transfer, such as a merger or acquisition
• To protect our rights or the safety of others

We never sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments. Our security protocols align with our accreditation requirements and industry best practices.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Test data and related information are retained in accordance with our accreditation requirements and applicable regulations.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Data portability rights
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze site usage, and assist in our marketing efforts. You can control cookies through your browser settings, but please note that disabling cookies may affect your experience on our website.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Email: labhead@itclab.in
Phone: +919811499209
Address: Village Budhena, Sector 86, Faridabad, Near Shiv Mandir, Haryana - 121002